From the book, 7 Measures of Success: What Remarkable Associations Do That Others Don’t
Measure 1: Customer Service Culture – a “we’re here to serve you” approach, not only for individual encounters, but built into the entire organizational structure;
Measure 2: Alignment of Products and Services with Mission – doing what it takes to make sure offerings are consistent with mission, even in the midst of change;
Measure 3: Data-Driven Strategies – knowing how to analyze data and determine actions based on solid foundations;
Measure 4: Dialogue and Engagement – the ability to keep an internal conversation going among staff and volunteers regarding direction and priorities;
Measure 5: CEO as a Broker of Ideas – a CEO who takes steps to facilitate visionary thinking in his or her staff;
Measure 6: Organizational Adaptability – knowing when and when not to change in a fast-paced environment; and
Measure 7: Alliance Building – seeking partners and projects that complement the mission and purpose.
7 Measures of Success of Remarkable Associations
Posted by philhardwick on August 4, 2008
From the book, 7 Measures of Success: What Remarkable Associations Do That Others Don’t
Measure 1: Customer Service Culture – a “we’re here to serve you” approach, not only for individual encounters, but built into the entire organizational structure;
Measure 2: Alignment of Products and Services with Mission – doing what it takes to make sure offerings are consistent with mission, even in the midst of change;
Measure 3: Data-Driven Strategies – knowing how to analyze data and determine actions based on solid foundations;
Measure 4: Dialogue and Engagement – the ability to keep an internal conversation going among staff and volunteers regarding direction and priorities;
Measure 5: CEO as a Broker of Ideas – a CEO who takes steps to facilitate visionary thinking in his or her staff;
Measure 6: Organizational Adaptability – knowing when and when not to change in a fast-paced environment; and
Measure 7: Alliance Building – seeking partners and projects that complement the mission and purpose.
This book is available from the American Society of Association Executives online bookstore.
This entry was posted on August 4, 2008 at 2:43 am and is filed under General Comments. Tagged: ASAE, American Society of Association Executives, associations. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.