From the book, 7 Measures of Success: What Remarkable Associations Do That Others Don’t
Measure 1: Customer Service Culture – a “we’re here to serve you” approach, not only for individual encounters, but built into the entire organizational structure;
Measure 2: Alignment of Products and Services with Mission – doing what it takes to make sure offerings are consistent with mission, even in the midst of change;
Measure 3: Data-Driven Strategies – knowing how to analyze data and determine actions based on solid foundations;
Measure 4: Dialogue and Engagement – the ability to keep an internal conversation going among staff and volunteers regarding direction and priorities;
Measure 5: CEO as a Broker of Ideas – a CEO who takes steps to facilitate visionary thinking in his or her staff;
Measure 6: Organizational Adaptability – knowing when and when not to change in a fast-paced environment; and
Measure 7: Alliance Building – seeking partners and projects that complement the mission and purpose.
This book is available from the American Society of Association Executives online bookstore.